The rallying cry in public sector IT circles is “IT modernization.” This imperative means many things in practice, but when it is invoked by elected leaders and others with funding authority or public accountability the word “modernization” seems to be a catch-all euphemism for “cloud.” It is no...
Companies like Facebook, Uber, and many others have redefined consumer expectations and created a new normal. Order a crescent wrench from Amazon Prime and it will be at your door in an hour. Ride-sharing services, like Uber and Lyft, are making traveling so convenient that some households are...
I was flipping the remote and stumbled upon one of my favorite movies; The Sixth Sense. The key point in the movie which I assume requires no spoiler alert; is when the child Cole, explains to Bruce Willis’ character that “I see dead people” and goes on to explain that “they only see what they...
Devices are getting smarter. Today, home monitoring systems arm themselves when the owner leaves the house and adjusts the thermostat to save energy. Travel assistant apps send messages with gate information as soon as a person’s plane lands. Smartphones determine a person’s driving destination,...
Citizens want to interact digitally with government. It’s not just the young. People of all ages are happy to have service delivered digitally as long as they are targeted, easy to use and secure. Personalization not only offers a better citizen experience, it can deliver the holy grail of agile...
The change of US presidency brings a focus on the agility of government IT systems. A rule of thumb is that you have 60 days to implement large mandates – 30 days for smaller ones – in US state and federal governments. These expectations place a strain on aging government systems that may not be...
I’ve been a technology geek all my life and fortunate to serve in the public sector for over 20 years. You might agree with my belief that we are facing one of the most disruptive times in recent history. A few things really jump out at me: hyper-scale (cloud) computing going mainstream and the...
State CIOs face the challenge of balancing the management of resources, the oversight of regulatory policies, and responding to incidents that could impact national security, all while handling sensitive citizen information. Luckily, a robust data analytics program provides visibility into their...
While many of the NASCIO Top Ten Priorities have remained somewhat constant through the years, this may be the first time that each one can be addressed through the power of open source. Budget, Cost Control, Fiscal Management are often front of mind as state IT organizations are told to...
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