By Brett Swartz, Director of Public Sector, Liferay
It seems like every time I turn on the TV, I see an ad promising to save me time and money. Most of the time I’m skeptical, to say the least, but I understand the appeal. Who wouldn’t want to spend less and be more efficient at the same time? Despite public perceptions, that’s as true for public sector entities as it is for individuals. One way that governments are trying to do this is by rejuvenating their online presence to be more appealing and conducive to citizen self-service.
For example, the IRS issued a report finding that, during the fiscal year ending on September 30, 2014, live ...