Deltek Analyst Luke Harris reports.
This time last year, Deltek Analyst Kristin Howe blogged about technologies that allow public safety telecommunicators to do their jobs at the highest level. Technologies detailed included 911 systems, computer-aided dispatch (CAD) systems, records management systems (RMS), geographic information systems (GIS), and automatic vehicle location (AVL) systems. All of these technologies play vital roles in public safety telecommunications, but major changes underway for 911 systems are sure to change the face of public safety.
Next generation 911 (NG911) is the next advancement in 911 technology. When using a basic 911 system, dispatchers do not have access to the phone number or location from which someone is calling; therefore, they must use a radio system to alert the appropriate emergency responders. Enhanced 911 routes the call to the closest public safety answering point (PSAP), where the dispatcher has automatic access to the caller's phone number and location.
For the complete blog, go here.