From cutting down paperwork and relieving humans from repetitive work, to e-discovery and improved traffic signals, states are finding ways to use AI and machine learning to improve citizen services. Many states are still evaluating how best to put AI to use in state agencies, but others are in the early stages of deployment.
Our advice for CIOs is to proceed with caution and intention. State CIOs should be prepared to talk about disruption to the workforce and use their role as change managers to think ahead. They should consider developing an AI roadmap to improve the chances of a smooth AI experience. They should also fund pilot projects and be involved in the AI procurement process.
We now know that AI isn't just sci-fi or the future. States are preparing to take on the challenges and opportunities that AI has to offer.
See the full September edition of NASCIO Connections here